We currently offer two delivery options:
Our standard delivery service is FREE to any UK address if you spend £30.
Orders under £30 will incur a £2.99 delivery charge.
We use both Citylink and Royal Mail for this service, and over 99% of orders placed before 2.30pm Monday to Thursday arrive the following day (further details below), although this should not be considered a guarantee.
As a guideline, if you order before:
2.30pm Monday to Thursday – we aim to deliver the following day.
2.30pm on Friday – we aim to deliver on Monday.
Orders placed between 2.30pm on Friday and 2.30pm on Monday – we aim to deliver on Tuesday.
Please note that we cannot deliver to PO Boxes or BFPO addresses.
The information above applies to addresses in England and Wales. Delivery to Northern Ireland, offshore and parts of Scotland normally take longer.
DPD NEXT DAY - £3.99
With a one hour delivery window
This premium service is available to most parts of the UK, but please check the table below to ensure that your postcode area is covered.
DPD will require a signature on delivery, so please ensure that someone will be available to sign for it at the delivery address. To help with this, you will receive an email and text on the morning of your delivery indicating a one hour delivery time slot when your parcel is due to arrive. You will be asked to provide a mobile telephone number for this service at the checkout.
Order before 2.30pm Monday to Thursday - for delivery the next day.
Order before 2.30pm on Friday - for delivery on Monday.
Order between 2.30pm on Friday and 2.30pm on Monday - for delivery on Tuesday.
This service is not currently available to the following postcode areas:
| ||BT (all) ||Northern Ireland |
| ||GY (all) ||Guernsey |
| ||IM (all) ||Isle of Man |
| ||JE (all) ||Jersey |
| ||TR21-25 ||Cornwall |
| || ||SCOTTISH HIGHLANDS & ISLANDS |
| ||AB30-38 and AB44-56 ||Aberdeen and Northern Highlands |
| ||FK17-21 ||Northern Highlands |
| ||G83 ||Glasgow |
| ||HS1-9 ||Northern Highlands and Oban |
| ||IV (all) ||Northern Highlands |
| ||KA27 ||Arran |
| ||KA28 ||Oban |
| ||KW0-14 ||Northern Highlands |
| ||KW15-99 ||Orkney and Shetland |
| ||PA20-99 ||Oban |
| ||PH17-99 ||Northern Highlands and Oban |
| ||ZE (all) ||Orkney and Shetland |
All deliveries require a signature so please ensure that someone is normally available at the delivery address to sign for the goods. We can deliver to any UK address (eg. your work address or a friend/family member) if that helps.
We offer next working day delivery as our standard service, and we work closely with a number of courier services including Citylink, DPD and Royal Mail to deliver the next working day in most instances, however this should not be considered a guarantee. We do as much as we can to see that goods arrive within the timescale above, but delivery times cannot be guaranteed and we are unable to offer compensation for delay.
If there is going to be a delay in despatching your order we will inform you via email. Please be sure to add email@example.com to your list of approved send ers to ensure that our emails reach you.
Do you deliver on a Saturday?
No. It is very unusual for a parcel to arrive on a Saturday or Bank Holiday and these should not be considered delivery days. Ordinarily your order would be with you on the next available weekday.
For details of international delivery prices please click here.
We hope you will be completely satisfied with your purchase, but if you wish to return a product to us for any reason you may do so within 14 days of receipt. Full instructions are included on the packing slip within your parcel.
There are 3 ways to return goods to us:
OUR RETURNS SERVICE with Collect Plus
Generate a £3.99 returns label here
When you are returning an item as bulky and heavy as a pair of wellies we know how expensive it can be through the post office or a standard courier service. We provide a great and easy to use solution designed to save you money - our Collect Plus Returns Service. A returns label costs just £3.99 by clicking on the link above, and you can drop your parcel off at any of the 4000 convenience stores nationwide - all open late and 7 days a week. Find your nearest participating store here. Please obtain proof of posting and keep hold of this until you have received confirmation from us that your goods have been received.
We regret that if you are not in the locality of one of these shops we are unable to offer this service. Although it covers most of the UK there are areas (including Isle of Man and some areas of the Highlands) where the service has not yet been made available - but do keep checking as this is changing all the time.
At our warehouse shop in Buckshaw Village, near Chorley. Please be sure to bring your delivery note with you as we may be unable to process your exchange/refund without it. Refunds will be made through the online payment gateway within 10 days of your return arriving in the store - but please be aware that it will not be refunded there and then.
Please note that returns cannot be accepted by Welly Warehouse concessions within larger/mill stores.
POST OR CARRIER
If neither of the above is convenient for you (or if you are returning a very small/lightweight item such as a pair of socks that could be cheaper to return by Royal Mail) you can of course make your own arrangements to return the goods to us through any postal carrier. We recommend that you use a service with suitable insurance cover and obtain proof of posting. Our address for returns is:
Welly Warehouse Returns
A5 Buckshaw Link
Lancashire PR7 7EL
In the unlikely event of a product being damaged/faulty on receipt please contact us immediately for a returns authorisation before attempting to return the item to us. We regret that if we receive items back without a returns authorisation number we may be unable to offer full compensation for any costs you incur.
Refunds will be made via the method you used to pay for your goods at the time of placing your order.