WARRANTY

At Welly Warehouse we understand how important a pair of wellies can be - and should you encounter any problems at all then we are here to help.

We constantly monitor the quality of the products we sell to ensure that they are of the highest standard, but of course, problems do occur from time to time. If your purchase develops any kind of fault, visible or not, please read the following information and get in touch.

WHAT WARRANTY DO MY BOOTS HAVE?

We are authorised stockists for all of the brands on our website. Many of these brands include a 6-12 month warranty against manufacturing defects, with some even covering a period of up to 2 years, effective from the original date of purchase.

Manufacturers' warranties cover your boots specifically against manufacturing defects, however, please be aware that this is subject to reasonable wear and tear and does not cover any kind of misuse.

A few things to bear in mind:

• All soles worn on a concrete or hard abrasive surface will inevitably cause the life of the sole to be shortened, just like shoes.
• The term 'misuse' can include exposure to UV light, heat, chemicals and general waste, all of which can damage rubber boots. It's worth considering how and where you store them when not in use, and that it may be necessary to give them regular cleaning after use, and occasionally treat them with a protective spray to keep them in good condition and prolong their lifespan.
• Please also consider at the point of purchase that different lines have been designed for a variety of different uses, so it is vital that you select something that has been designed to be suitable for your intended purpose. If you need help with this then please don't hesitate to get in touch.
• A note on neoprene lined boots: Neoprene is a very warm material and if you have not had neoprene boots before you may find that your feet perspire a little in them, especially in warmer weather.  We often hear from customers who are confusing this with their boots leaking, but it is extremely rare for both left and right boots to leak at the same time.

HOW TO MAKE A CLAIM UNDER WARRANTY

Each of the product lines/brands we sell carry different warranty periods, so in the first instance, please email info@wellywarehouse.co.uk with your original order number and details of the fault so that one of our team can advise.

If you could include the following photographs of your boots this will help to speed the process up and ensure that the claim runs as smoothly as possible:

• Both soles
• Both boots side by side
• The code/label on the inside of the boot (if visible)
• The fault (if visible)

Please note, this is the first step and a member of our team will be in touch if further details are required.

SHOULD I SEND MY BOOTS BACK TO YOU?

Please do not return your boots to us unless advised to do so by a member of our team. In most cases we can perform the necessary inspections using the photographs supplied above, but we will let you know if the manufacturer needs the boots back for any reason - so please do not dispose of them until instructed to do so.

WHAT HAPPENS NEXT?

It is not generally possible to repair rubber wellington boots, so if a warranty claim is accepted we may offer a replacement pair of boots on a like for like basis. If your original choice is no longer available we may offer store credit to the value of your original purchase so that you can choose something new. Replacement of your boots under warranty will not be extended after the original warranty period has expired.