We hope you'll be delighted with your purchase from us, but if for any reason you are dissatisfied, or you've simply changed your mind, you may return it for an exchange or refund within 30 days of receipt.
Items purchased as Christmas gifts between 15th October and 24th December 2023 may be returned for exchange/refund up until 15th January 2024.
We are happy to exchange or refund your goods subject to them being unworn and in a fully saleable, new condition. Tags will need to be attached and all of the original packaging will be required.
Please allow up to 14 days for us to process your return and issue the exchange/refund after it has been delivered back to us.
HOW TO RETURN YOUR PARCEL TO US:
USING OUR £4.50 RETURNS SERVICE
- Use your postcode to locate your nearest Collect Plus drop off point here.
Print our returns form here and enclose it in your parcel.
- If you do not have a printer you can simply write the required information on a piece of paper to enclose in your parcel.
- Please follow the packaging instructions on the form carefully.
- You can purchase a Collect Plus returns label here for just £4.50.
- Then simply drop it off at your chosen drop off point.
USING YOUR PREFERRED POSTAL SERVICE
Owing to the size and weight of most wellington boot boxes, we understand that they can be expensive to post, so we offer the above subsidised returns service so that you never have to pay more. However, this is an entirely optional service and you are welcome to post your return back to us using an alternative method of your choice, at your own expense. Please make sure you have enclosed our returns form here
(if you do not have a printer please simply write the required information on a piece of paper) and address your parcel to:
Welly Warehouse Returns
207 The Green
Lancashire PR7 5SX
Hold on to your proof of posting until you have received your exchange and/or confirmation of your refund from us.
You do not need to contact us prior to returning goods providing they are within the terms of our returns policy.
INCORRECT OR FAULTY GOODS RECEIVED
If you have received an item in your order which is either an incorrect item or imperfect/faulty in any way, please email us before making a return as the process may be different.