Returns
HOW TO RETURN AN ITEM
OPTION 1 : USING OUR PRE-PAID ROYAL MAIL SERVICE
BEST FOR A SINGLE PAIR OF BOOTS
Returns using our pre-paid service with Royal Mail are subject to a £3 handling fee which will be deducted from your refund.
PACKAGE YOUR RETURN
To keep within the size limits set by Royal Mail you will need one parcel PER PAIR of wellington boots in order to use this pre-paid service. Any smaller accessories may be included in the parcel, but only a single pair of boots.
If you are returning multiple pairs you will need to package them separately and raise a NEW LABEL for each pair - or take a look at Option 2 lower down the page.
ENCLOSE THE RETURNS FORM
Please enclose the returns form which you can download here
To save wasting paper we no longer include a returns form or instructions in our parcels - if you do not have a printer you can simply write the required information on any piece of paper instead.
CREATE YOUR PRE-PAID RETURNS LABEL
You will need one label/parcel PER PAIR of wellington boots.
Please measure and check the dimensions of your parcel to ensure that it is within the maximum dimensions allowed by Royal Mail.
Create and download your pre-paid Royal Mail returns label here.
Each label can only be used once, so if you need multiple labels, please generate a new one for each parcel.
DROP OFF AT ANY POST OFFICE
You can either print your label off and stick it to the outside of your parcel or scan the QR code at your Post Office where they will print and attach the label for you.
We do not currently offer exchanges, so if you would like any items in exchange please place a new order via the website.
LET US DO THE REST
Please allow 7 days for your return to be processed once it has been delivered back to us.
We aim to open and inspect returns in less time than this, but during busy periods it may take a little longer so please bear with us. We are unable to track a return's progress until it has been authorised and the refund has taken place.
Refunds are processed via the same payment method you used to place your order and you will receive an email to confirm that it has been processed.
OPTION 2 : USING YOUR PREFERRED POSTAL SERVICE
Owing to the size and weight of most wellington boot boxes, we understand that they can be expensive to post, so we offer the above subsidised returns service so that you never have to pay more. However, this is an entirely optional service and you are welcome to post your return back to us using an alternative method of your choice, at your own expense.
If you have multiple pairs to return to us, you may prefer to package them together in a larger box and post this back to us via your own choice of courier. There are a number of websites where you can purchase courier postage online at affordable rates, which may work out better than splitting your return into individual parcels using the pre-paid Royal Mail service above.
Please make sure you have enclosed our returns form here (if you do not have a printer please simply write the required information on a piece of paper) and address your parcel to:
Welly Warehouse Returns
Unit 23 Roundhouse Court
Barnes Wallis Way
Buckshaw Village
Chorley
Lancashire PR7 7JN
EXCHANGES
We are sorry, but we cannot offer an exchange as part of our returns process for items purchased online. If you would like any items in exchange please place a new order via the website.
Our system will automatically refund the item you are returning as soon as we have received and inspected it, in accordance with our returns policy.
INCORRECT OR FAULTY GOODS RECEIVED
If you have received an item in your order which is either an incorrect item or imperfect/faulty in any way, please email us before making a return as the process may be different.
ITEMS THAT CANNOT BE RETURNED
To be eligible for a refund, items must be returned unworn, unused and in fully saleable condition, with all original tags attached and packaging included.
Any worn, damaged, used or soiled goods will not be accepted for return.
Please take care to try on your new boots on a clean, carpeted area until you are happy with the fit. If the soles are dirty and/or the tags have been removed the item will be deemed to have been worn.
You do not need to contact us prior to returning goods providing they are within the terms of our returns policy.
Hold on to your proof of posting until you have received confirmation of your refund from us.
You will receive an email containing your tracking number and a link so that you can track your return on its way back to us.
Please allow 7 days for your return to be processed once it has been delivered to us. We aim to open and inspect returns in less time than this, but during busy periods it may take a little longer so please bear with us.
We are unable to track a return's progress until it has been authorised and the refund has taken place.
Refunds are processed via the same payment method you used to place your order and you will receive an email to confirm that it has been processed.