Terms & Conditions

About These Terms

These terms and conditions apply to purchases made through www.wellywarehouse.co.uk. Please read them carefully before placing an order.

By placing an order, you agree to these terms and conditions. Your statutory consumer rights are not affected.

Company Information

Welly Warehouse is a trading name of Outland House Ltd, a company registered in England and Wales.

Company Name: Outland House Ltd
Company Registration Number: 07463568
Registered Office: 207 The Green, Eccleston, Chorley, Lancashire PR7 5SX
Website: www.wellywarehouse.co.uk

In these terms, "we", "us" and "our" refer to Outland House Ltd trading as Welly Warehouse. "You" and "your" refer to the customer placing an order.

Products & Availability

We make every effort to ensure that product descriptions, images, prices and availability information are accurate and up to date.

Product colours may vary slightly depending on your screen settings. Size guides and measurements are provided for guidance and may vary between manufacturers.

All products are subject to availability. If an item becomes unavailable after you have placed an order, we will contact you to discuss the available options, including a refund where appropriate.

Prices & VAT

All prices are displayed in Pounds Sterling (GBP) and include VAT where applicable.

Qualifying children's clothing and footwear is zero-rated for VAT in accordance with UK tax rules.

Delivery charges, where applicable, are displayed before you complete your purchase.

We may change prices from time to time, but any change will not affect an order that has already been accepted.

Payment & Security

Payment is taken in Pounds Sterling when you place your order.

We accept the payment methods displayed at checkout. Available methods may change from time to time.

Payments are processed using secure third-party payment providers. Orders may be subject to security and fraud-prevention checks.

Please ensure your billing and contact details are accurate, as incorrect information may delay the processing of your order.

Placing an Order

When you place an order, you will receive an automated email confirming that we have received it.

This acknowledgement does not necessarily mean that your order has been accepted. A contract for the sale of goods is formed when we confirm acceptance of your order.

If we are unable to accept an order, for example because an item is unavailable or there has been a pricing error, we will contact you and arrange a refund of any payment taken for goods we cannot supply.

Shipping & Delivery

We aim to dispatch and deliver orders within the timescales shown on our website, subject to stock availability and any delivery restrictions.

Delivery estimates are provided in good faith. If your order is delayed, we will make reasonable efforts to keep you informed.

If your parcel arrives damaged, items are missing or your order has not arrived as expected, please contact us as soon as reasonably possible so that we can investigate.

Your statutory rights in relation to late delivery, damaged goods and non-delivery remain unaffected.

For delivery charges, destinations and estimated timescales, please visit our Delivery Information page.

Risk & Ownership

Ownership of goods remains with Outland House Ltd until payment has been received in full.

Responsibility for the goods generally passes to you when they are delivered into your physical possession, or to someone you have nominated to receive them.

Where you independently arrange a carrier that we have not offered as a delivery option, different rules may apply.

Returns & Refunds

We offer a 30-day returns policy for eligible items, subject to the conditions set out on our Returns page.

Items returned under our standard returns policy should be unworn, unused and in saleable condition, with original tags and packaging.

Returns must be sent to our current returns address, as published on our Returns page. Please retain your proof of posting.

Refunds will be processed using the original payment method, unless otherwise agreed. Applicable statutory refund deadlines and consumer rights will be observed.

Full instructions, returns charges and our current returns address can be found on our Returns Information page.

Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers purchasing online generally have the right to cancel an eligible order within 14 days of receiving the goods, without giving a reason.

To exercise this right, you must notify us of your decision to cancel within the applicable cancellation period.

You can notify us by emailing info@wellywarehouse.co.uk or by contacting us in writing. You may also use the statutory model cancellation form, although this is not compulsory.

Goods should normally be returned within 14 days of notifying us that you wish to cancel.

Unless otherwise agreed or required by law, you are responsible for the direct cost of returning goods under the statutory cancellation process.

Where the statutory cancellation right applies, we will refund the eligible purchase price and the applicable standard outbound delivery charge. Additional charges for an enhanced delivery service you selected are not normally refundable.

We will make any reimbursement without undue delay and within the statutory deadline. For returned goods, we may wait until we receive the goods or evidence that they have been sent back, whichever occurs first.

We may make a deduction for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by law.

Certain goods may be exempt from statutory cancellation rights. Any applicable exceptions will be explained where relevant.

These statutory cancellation rights are separate from our additional 30-day returns policy.

Faulty, Damaged or Incorrect Goods

We have a legal obligation to supply goods that are as described, of satisfactory quality and fit for purpose, in accordance with the Consumer Rights Act 2015.

If you receive an incorrect, damaged or faulty item, please contact our customer service team so that we can assist you.

Depending on the circumstances and your statutory rights, you may be entitled to a refund, repair or replacement.

Nothing in our returns conditions limits your statutory rights in relation to faulty or misdescribed goods.

Promotions & Discount Codes

Promotional offers, discount codes, multi-buy discounts and free gifts may be subject to additional terms and eligibility requirements.

Where a qualifying purchase is returned, any promotional discount or complimentary gift will be taken into account when calculating the refund, subject to applicable law.

Please see our Promotions & Discount Codes page for full details.

Privacy & Personal Information

We take the protection of your personal information seriously.

Information collected when you browse our website or place an order is handled in accordance with our Privacy Policy.

Intellectual Property

The content of this website, including text, images, graphics, logos and design elements, is owned by Outland House Ltd or used with permission from the relevant rights holders.

Website content must not be copied, reproduced or used commercially without the appropriate permission, except where permitted by law.

Website Information

We aim to keep all information on our website accurate and up to date.

Occasionally, errors or omissions may occur. We reserve the right to correct inaccuracies and update website information where necessary.

Nothing in these terms excludes or restricts liability where doing so would be unlawful.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, policies or legal requirements.

The terms applicable to an order will generally be those in effect when that order was accepted, unless a change is required by law or otherwise agreed.